Nova English Academy
Nova English Academy respects your privacy and is committed to protecting your personal
information in accordance with the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information
when you use our website and services.
1. What Information We Collect
We may collect the following personal information
- Full name and surname
- Email address and contact number
- Country and time zone
- Student age (for class placement)
- Billing and payment details
- Lesson history and progress notes
- Video/audio recordings of lessons (for quality and safety)
- Technical data (IP address, browser type, device) :
2. How We Collect Information
Your information is collected when you:
- Complete an enrolment or contact form
- Book lessons
- Make payments
- Attend online classes
- Communicate with us via email, website, or messaging platforms
3. Why We Collect Your Information
We collect and use your information to:
- Schedule and deliver lessons
- Communicate with you
- Process payments
- Monitor lesson quality and teacher performance
- Track student progress
- Comply with legal and accounting obligations
We only collect information that is necessary to provide our services.
4. Consent
By enrolling with Nova English Academy and using our website, you consent to the collection
and use of your personal information as described in this policy.
You may withdraw your consent at any time by contacting us.
5. Sharing of Information
We do not sell or rent your personal information.
Your information may only be shared with:.
- Teachers assigned to your lessons
- Secure payment processors
- Technology platforms used to deliver lessons
- Authorities if required by law
All third parties are required to protect your information.
6. Storage and Security
We take reasonable technical and organisational measures to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
Your data is stored on secure, password-protected systems.
7. Lesson Recordings
Online lessons may be recorded for:
- Quality control
- Teacher training
- Student safety
These recordings are private, securely stored, and never shared publicly.
8. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to the processing of your information
- Withdraw consent at any time
Requests can be made via email.
9. Cookies and Website Tracking
Our website may use cookies to improve user experience and track website performance. You
can disable cookies in your browser settings.
10. Retention of Information
We retain personal information only as long as necessary to provide services and comply with
legal obligations.
11. Changes to This Policy
Nova English Academy may update this Privacy Policy from time to time. Updates will be posted
on this page.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Email: hello@novaenglishacademy.com
Website: https://novaenglishacademy.com/